A real person reads every message and replies within one business day — payment problems usually the same day.
Email admin@navigatingchildsupport.com and include: your state, the email you purchased with, and what happened. Screenshots help.
Paid but no packet? Return to the page you landed on right after checkout — your download is issued there even if the confirmation email is delayed.
No email? Check spam and promotions folders first; it arrives within a few minutes of purchase.
Book code not working? Codes are one-time use and pair with the email or last name from your book purchase — enter it exactly as it appeared at checkout.
Need to reprint? Your purchase includes a 7-day reprint window — just revisit your download page.
Full refund within 14 days of purchase, no questions asked. Email us from the address you purchased with; refunds reach your bank in 5–10 business days.
Tell us immediately — include your state, which document, and what the clerk said. If our formatting caused it, we fix it and regenerate your packet free, same day.
NCS_Forms is document-preparation software, not a law firm, and provides no legal advice. See our Terms and Privacy Policy.